PERSONAL DATA PROTECTION – PRIVACY STATEMENT
Note: Respect of your personal data and privacy of these data is of our main concern. Thus, we harmonize our privacy policy with the rules of transparency and all the relevant rules and obligations imposed by the GDPR rules.
WHO IS RESPONSIBLE FOR YOUR DATA
The following privacy policy applies to the company “Elena Syraka” and the trade name “Elena Syraka”. References in the privacy policy to “Elena Syraka”, “we”, “our”, mean the above company registered in Greece as aforementioned in the section “general terms”. This Privacy Policy explains what information of yours will be collected by our company when you access our site and other services, how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. We control the ways that your personal data are collected and the purposes for which they are used by our company, being aware that your personal data are valuable, so we use all our efforts to protect them and allow you to have access to all your legal rights.
Our policy regulates the data of both the visitor of our website as well as our e-shop and is about the processing of your personal data. If you do not agree with our policy, you are free to quit or unsubscribe from either our website or the e-shop.
PERSONAL DATA THAT WE COLLECT
(a) Our Website Service: When you access our website: elenasyraka.com or you subscribe to our e-mail service or register to events through specific online or offline forms, you might provide us with personal data such as: Name, Surname, Telephone Number, E-mail Address, Order Address, Payment Address, Delivery (Dispatch) Address, Town, Province, Region, Country, Post Code. Please note we do not, in any way, save or store your payment details.
The email address you might provide to subscribe to email service or register through online forms may be used to send you information, respond to inquiries, invite you to various events, inform you about special actions of our Company or send you our news. If you no longer wish to receive these emails, you may opt-out of them, by cancelling your account or by following the unsubscribe link you will find at the bottom of all our digital communication material.
(b) Cookies or/and Tracking Technologies: In addition, visitor’s activity is tracked using Google Analytics. Google Analytics is subject to the privacy policy of Google Inc., which you can find on Google’s webpage: https://policies.google.com/privacy?hl=en. These data are used to optimize our website for our visitors and do not include personally identifiable information such as name, contact information, or credit card numbers. You may withdraw your consent at any time or ask your data to be deleted at any time by mailing us at the following e-mail address: [email protected].
Web server logs are retained on a temporary basis and then are deleted from our systems.
(c) E-shop Service: In order to perform any transaction through the “Elena Syraka” eshop and to place any order of the company’s products, you will be asked to provide some personal data which are necessary for such a transaction, your full name (first name and surname), the address for the delivery of products, your phone number (whichever phone number you specify – fixed network phone number or mobile phone number), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card. If you also ask us to issue an invoice you may be asked to give your fiscal (TIN / AFM) number as well. If you fail to provide us with some of the above information, we may not be able to complete your order.
(d) Consent: We reassure you that we ask the minimum of the data required for the transaction. Upon accessing and using the website and e-shop service, you provide us with your explicit consent (provided directly to our company: “Elena Syraka”) to process the relevant personal data requested in order to fulfil the placed order, and further you declare that all the information given, is true and accurate.
HOW AND WHY WE USE YOUR PERSONAL DATA
We use the information that we collect to operate and maintain our Website and E-Shop Service, to quickly process your transactions, to send periodic emails regarding your order or other products, news and services and to respond to your questions and concerns. The legal basis is art. 6(1)(f) of the EU General Data Protection Regulation (GDPR).
Our company may process your personal data for keeping records of your interests and, thus, keep you informed about offers, sales and relevant to our activities, news. If you have given your consent, we use the information that we collect to send you marketing communications in our newsletter. The legal basis is art. 6(1)(a) of GDPR.
We also use the information we collect to improve our website in order to better serve you, or to administer a contest, promotion, survey or other site feature.
REQUESTING ACCESS TO YOUR PERSONAL DATA – EXERCISE OTHER RIGHTS – RETENTION OF DATA COLLECTED
You have the right to request access to your personal data that we hold about you, or to refuse at any time, such kind of services as above and withdraw your consent by e-mailing us as defined above at [email protected]. You have also the right to ask for your personal data to be corrected, to amend or delete inaccurate data or ask for your data to be deleted from our database, directing your relevant request to the above e-mail address.
Your data are kept in our records as long as the transaction is in track, as long as your account is active or as needed to provide you services. After the completion of the transaction and the period of time that is legally required for any possible review or return of the goods, as well as for any further compliance with our legal obligations, resolution of disputes (if any) and enforcement of our agreements, your data are kept securely stored by completion of the process of ‘pseudonymisation’. If you are a visitor to our Website and E-Shop Service, we will retain your information for as long as necessary but no longer than one (1) year after your last visit to our Website services.
HOW WE SHARE YOUR INFORMATION
(a) Personally Identifiable Information: Our company will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of our company (for instance, on servers or databases co-located with hosting providers). We may transfer personally identifiable information to our partners or other companies related to us, provided you have given us your respective consent in advance and after requiring the aforementioned persons to have safeguards similar to them we use at home. Any personally identifiable information you elect to make publicly available on our Website or E-Shop Service, such as posting public comments on the relevant page of our Website, will be available to others. If you remove information that you have made public on our Website or E-Shop Service, copies may remain viewable in cached and archived pages of our Website or E-Shop Service, or if other users have copied or saved that information.
(b) Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Website or/and E-Shop Services. Non-personally identifiable information may be stored indefinitely.
(c) Instances Where We Are Required To Share Your Information: Our company will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (i) comply with the law and the reasonable requests of law enforcement; (ii) to enforce our Terms of Service or to protect the security or integrity of our Services; and/or (iii) to exercise or protect the rights, property, or personal safety of our company, our users or others.
(d) What Happens In The Event Of A Change Of Control: We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other User information related to our Website and E-Shop Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
HOW WE PROTECT AND SECURE YOUR PERSONAL DATA
We are committed to taking appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage to personal data. Your personal data, after the completion of the purchase of any good are transmitted across the internet securely using high-graded encryption. We use an outside help platform, and a credit card processing company / banking institution to bill you if you purchase goods or services. These companies do not retain, share, store or use personally identifiable information for any other purposes. Your personal data shall be disclosed to the relevant bank. Your credit card number will not be STORED in our database, thus ensuring a higher level of security.
The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes described in this Privacy Policy or for other purposes approved by you.
For your safe navigation on elenasyraka.com as well as for the security of your transactions through this site, the Company takes all appropriate measures by adopting modern high quality security standards according to market trends, and uses TLS 1.2 encryption with 128-bit (SSL) encryption protocol, which are put into operation during the import of sensitive personal data offering encoded communication. The Company takes the necessary steps to protect your personal data, but you should also keep in mind that safe navigation on elenasyraka.com, as well as password protection in your personal account, is also up to you.
Our company has taken all the necessary technical measures and precautions to ensure the security and the appropriate use of your data. However, not any technical measure of electronic storage through is 100% secure. If you have any questions about security on our Site, you can contact us at [email protected].
a) GDPR COMPLIANCE
Our company shall process the above data in accordance with the GDPR (EU 2016/ 679) and the relevant national and EU legislation, currently applicable as this will be adopted, supplemented or amended in the future. Our company has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.
b) COMPROMISE OF PERSONAL INFORMATION
In the event that personal information is compromised as a breach of security, our Company will promptly notify our customers in compliance with applicable law.
Your Choices About Your Information. Current customers, can review, correct, update or delete inaccuracies to the information about them that our company keeps on file by logging into their account and updating password and billing information. Alternately (for data subjects tracked by our company and former customers), they can contact us directly at [email protected]. We will acknowledge your request within seventy-two (72) hours and handle it promptly. Data protection law gives you a range of rights in connection with our processing of your personal data. In this regard, you have the right to request that we rectify or delete the personal data or restrict the processing of your personal data, if you think they are inaccurate. Furthermore, you have the right to object against the processing based on our legitimate interests as a legal basis. We are required to assess and act on your request. Additionally, you also have the right to data portability if it should become relevant. You have a right to lodge a complaint with your local supervisory authority. The contact information of the Hellenic Data Protection Authority is: 1-3, Leof. Kifisias str., P.C. 115 23 Athens, Greece, Telephone: +30 2106475600, E-mail: [email protected]. If you have any questions about this Privacy Policy or your rights under data protection law, you can contact us using the following e-mail address: [email protected] clearly using the subject “Privacy Policy Request”.
Enforcement and Dispute Resolution. In compliance with GDPR provisions our company commits to resolve complaints about your privacy and our collection or use of your personal information. If the complaints cannot be amicably settled between our company and the complainant customer, the customer can bring an action before the Greek Courts of Athens, which are enforcing the Greek laws.
Children’s Privacy. Protecting the privacy of young children is especially important. For that reason, our company does not knowingly collect or solicit personal information from anyone under the age of 16. In the event that we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us at [email protected].
Notification Procedures. It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by our company in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt-out of certain means of notification as described in this Privacy Policy.
Links to Other Web Sites. We are not responsible for the practices employed by websites or services linked to or from our Website/E-Shop Service, including the information or content contained therein. Please remember that when you use a link to go from our company’s website or/and e-shop service to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.
Social Media Widgets: Our Site might include social media features, such as the Facebook Like button or other widgets, that can run on the Site. These features may collect your IP address and which page you are visiting on our Site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.
Changes to Our Privacy Policy. All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information defined in this policy at: [email protected] clearly using the subject “Privacy Policy Request”.
You may also contact us by post at the following address:
Company Name: Elena Syraka
Postal Address: .
Contact Telephone Number: +30 210 8981472